Payment Policy
Thank you for choosing Ttabem. This payment policy outlines the terms and conditions for processing your payment when you place an order with us. By completing your purchase, you agree to abide by the following payment terms.
1. Accepted Payment Methods
We only accept PayPal as the sole payment method for all orders. Other payment methods (such as credit cards, debit cards, bank transfers, or e-wallets) are not currently offered. To complete your purchase, you must have a valid PayPal account linked to a source of funds that complies with PayPal's Terms of Service.
2. Clear Checkout Process and Operation
Our checkout process is designed to be simple and transparent, with the following steps:
Add to Cart: Select the products you need, confirm the quantity, and then add them to your cart.
Proceed to Checkout: Click the "Checkout" button and enter your shipping address (for security verification, this address must match the address linked to your PayPal account).
Order Reconciliation: Before payment, please carefully review your order details (products, quantity, shipping address, and total amount, including applicable taxes and shipping costs).
Redirecting to PayPal: Click the "Pay Now" button, and you will be securely redirected to the official PayPal payment platform. You do not need to enter any payment information directly on our website.
Complete the payment on PayPal: Log in to your PayPal account, select your preferred payment method, and confirm the payment. PayPal will process the transaction and send a payment confirmation to you and our company.
Return to our website: After successful payment, you will be redirected back to our website to view your order summary and receive order confirmation.
3. Payment Security
Ttabem takes your payment information security very seriously. We employ PayPal's industry leading security measures to protect your transactions:
Secure Redirect: All payment processes are conducted on PayPal's encrypted platform (SSL or TLS certified), not on our website. We do not store, access, or retain any of your sensitive payment information (such as credit card numbers, bank account information).
Fraud Protection: PayPal uses an advanced fraud detection system to monitor suspicious activity in transactions, thereby reducing the risk of unauthorized payments.
Buyer Protection: PayPal's Buyer Protection program may apply to your purchase (subject to PayPal Terms) and provides additional protection if the product is not received, is significantly different from the description, or is defective.
Data Privacy: We strictly adhere to data privacy standards, collecting only necessary order information (such as shipping address and contact details) to complete your order and complying with applicable privacy laws.
4. Order Confirmation
Instant Email Confirmation: After your PayPal payment is successfully processed, you will receive an order confirmation email within 3 business days, sent to the email address associated with your order (and PayPal account). This email contains your order number, product details, shipping address, total payment amount, and estimated delivery time.
Order Status Tracking: You can track your order status using the order number in your confirmation email. If you do not receive a confirmation email within 24 hours, please check your spam/junk mail folder or contact our customer support.
Payment Verification: Orders are only processed and shipped after PayPal has fully verified payment. In rare cases, PayPal may require additional verification (e.g., confirming your identity or payment source), which may delay order processing. We will notify you via email if further action is required.
5. Possible Payment Issues
Here are some common payment issues you may encounter and their solutions:
PayPal Payment Rejection: This may be due to insufficient funds in your PayPal balance or associated payment source, an expired credit/debit card, an incorrect billing address (not matching PayPal records), or a PayPal security alert. Solution: Log in to your PayPal account to view the reason for the rejection, update your payment source or billing information, and then try making the payment again.
Payment Processed but No Order Confirmation Received: If you have been charged by PayPal but have not received our order confirmation, please wait 24 hours for system synchronization. If the problem persists, please contact our customer support and provide your PayPal transaction ID and order details for verification.
Duplicate Payment: In rare cases, technical errors may result in duplicate charges. Solution: Please contact our customer support immediately and provide the PayPal transaction IDs for both payments. We will verify the duplicate charges and refund the overcharged amount in full within 3 business days.Pending PayPal Payments: If manual review is required (e.g., e-check payments, new PayPal accounts), PayPal may set the payment status to "Pending." Once your order payment is received (usually 3-5 business days), we will process your order. We will notify you by email upon payment confirmation.
Order Failure Refund: If your payment is rejected or your order cannot be completed, we will not charge any fees, or PayPal will unfreeze any authorized freezes on your funds (return time depends on your bank or payment processor, usually 3-7 business days).
6. Contact Us
For any questions, concerns, or assistance regarding payments, order confirmations, or payment issues, please contact our customer service team using the following information:
Company: RHONDA HOLLANDER HOLDINGS, LLC
Address: 314 S. FEDERAL HIGHWAY DANIA BEACH, FL 33004
Email: ngocbao68271@gmail.com
Phone: +1 3238408563
Our customer service team is available during normal business hours (Monday to Friday, 8:00 AM to 6:00 PM Pacific Standard Time). We strive to respond to all inquiries within two business days.
Ttabem reserves the right to update or modify this payment policy at any time. The updated policy will be published on our website and will take effect immediately upon publication. We recommend that you review this policy regularly before placing an order.